store policy
CUSTOMER CARE
We pride ourselves on being a friendly design studio and are here to answer any questions you may have about our products. We will always respond to your enquiry within 48 hours.
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We welcome contact from our customers and want you to buy from us with confidence.
PRIVACY & SAFETY
Your privacy is of the highest importance to us as a business.
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We are committed to protecting and respecting your privacy. If you place an order, you will give us your personal details. This information is the only way we can process your order and be able to notify you of your order’s status.
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We do not receive any of your debit/credit card details as this is done through our payment partner (Wix Payments) who are a third party.
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We do not exchange, sell, or otherwise give away your email address or any other details to other companies without your expressed permission (except for shipping details – see below).
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We value you as a customer and wish you to know that your personal details will never be disclosed to a third party. Your personal details are only used for the purpose of sending your purchases to you or to make contact if there is a problem with your order.
SHIPPING DETAILS
We may have to disclose your contact and delivery information to our service suppliers to complete your order; this is Royal Mail or a courier company for the delivery of your goods. These companies are not allowed to use this information for any purpose other than to complete the delivery of your order. They may not disclose this information to others, nor may they use it for any marketing purposes.
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When you give us your personal information you consent to this disclosure and allow us to make our service available to you.
MAILING LIST
We will not bombard you with emails that you do not want. If you requested to be added to our mailing list, we will write periodically to you. If, however you do not want to be contacted further, let us know and we will remove you from our mailing list.
YOUR CONSENT
By using our website you consent to us using the personal information you have given us and our trusted partners, as outlined in this Privacy Policy.
SECURITY
Security is a major concern of customers who want to purchase online, and it is a concern that we take extremely seriously.
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We do not hold credit card or financial information on our website. Your credit card details are transmitted to WorldPay, our merchant card providers, using secure encryption technology during the checkout phase of the transaction. WorldPay authorises the transaction and debits your account/credit card via your credit card provider.
WHOLESALE INQUIRIES
If you are interested in stocking any of our products, please contact us via hello@knottyknotty.co.uk where we shall send through our wholesale guide.
PAYMENT METHODS
We accept payment by credit or debit card at the time of purchase.
PAYMENT METHODS
We accept payment by credit or debit card at the time of purchase.